Customer Policies

At Bear Parchment Press, we are committed to protecting your privacy and safeguarding your personal information. We understand the importance of maintaining the trust of our customers and visitors, and we take reasonable measures to ensure that your information is handled securely and responsibly.

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When you visit our website, place an order, subscribe to our communications, or contact us, we may collect certain personal information, including:

• Name

• Email address

• Mailing and billing address

• Phone number

• Payment information

• Purchase history

 

How We Use Your Information

 

The information we collect may be used to:

• Process and fulfill orders

• Verify and complete payment transactions

• Provide customer support

• Communicate order confirmations, shipping updates, and service-related notifications

• Respond to inquiries and requests

• Improve our products, services, and website experience

• Send promotional emails, newsletters, or special offers when you have opted to receive them

• Prevent fraudulent activity and enhance website security

 

Bear Parchment Press does not store or have direct access to your complete credit card or payment information. All payment transactions are processed through trusted third-party payment processors and banking partners that utilize industry-standard encryption and security measures.

These third-party providers may collect and process payment information in accordance with their own privacy policies and security protocols. We encourage customers to review the privacy policies of any payment processor used during checkout.

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Cookies and Website Analytics

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Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic and performance

• Enhance user experience

 

You may choose to disable cookies through your browser settings; however, certain website features may not function properly as a result.

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Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.

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